Our garments are cut to a slightly oversized, relaxed fit. To achieve the intended look, we recommend purchasing your normal size. For a more fitted look we recommend going a size down.

For more information on sizing specific to each garment, please view the Size Chart located on the product page, as well as the model sizing information given in the product description.

Always refer to the garment's care label, located on the inner lining of the piece, for instructions on how to care for and treat your clothing. Every piece is unique and so requires different methods of care.

For more detailed information please view our Product Care page here.

Our checkout is managed by Shopify, offering a wide range of payment methods including Shop Pay, Visa, Mastercard, AMEX, Revolut Pay, Apple Pay, Google Pay and more.

In addition to traditional payment methods provided by Shopify, we also accept payment in installments via payment providers such as Klarna.

Our customer service team aims to respond to all inquiries within 48 hours of receipt. During times of high volume traffic this time frame may be prolonged. Please be patient and avoid sending multiple emails, as inquiries are answered chronologically, so this will only push your email thread to the back of the queue.

An order can be edited or cancelled only before it's been processed for shipping. To do so please contact our customer service team immediately who may be able to assist you. However, we can't guarantee that your inquiry will be dealt with in the time frame required.

Once an order's been processed for shipping it can't be edited or cancelled - this includes any changes to delivery addresses. Should you wish to return your order you'll have to do so via the traditional methods outlined in our Returns Policy.

- Save various billing and shipping addresses to speed up the ordering process.


- Save credit card information to speed up checkout.


- Save Your Shopping Cart: your selection will be saved in your ‘Shopping Cart’ for checkout at a later date.


If you've forgotten your account password, follow the 'Forgot your password?' link displayed on the login screen where you'll be asked to enter your account email address, to which we'll send a password reset link.

Our exclusive members only association for those individuals who share a common interest in refined fashion, arts and design. Offering various benefits such as exclusive discounts, early access to new releases, news on latest collections, product drops & restocks, social events & pop ups. Learn more on how to join here.

Both the newsletter and SMS list can only be accessed by Culture members. Learn more on how to join here.

The Stéfanos Eleá wardrobe found in the main menu is where you're able to collect and save all of your favourite pieces so they can be found quickly later on.

To save your wardrobe, first register an account and login. Once logged in your wardrobe will automatically be saved.

To add pieces to your wardrobe, click the ribbon icon located to the right of the product name on the product page. Once added, your pieces will remain in your wardrobe, unless removed or if the piece becomes unavailable.

Once your order's been fulfilled, tracking information will be sent within the dispatch email, which can be used via the provided couriers dedicated website.

Please allow 1 - 2 business days to process your order. Once processed your order will be subject to delivery times based on your location and the delivery method chosen at checkout.

Please check the following before contacting our customer service team:

- Check you've received an email confirming your order's been dispatched, and that the shipping time frame given has passed.

- Check the tracking information that's included in your dispatch confirmation email using the relevant link.

- Check for emails, phone calls and attempted delivery cards from one of our couriers - it may be that your parcel is being held at your local depot awaiting collection or redelivery.

- Check nobody at your address has taken the delivery on your behalf.

- Although our couriers should'nt leave your parcel with a neighbour it's always worth checking with them just in case.


If you're still unsure please firstly, contact the courier provided. If they are unable to assist you then please contact us and we’ll do our best to resolve the issue as quickly as possible.

Stéfanos Eleá ships worldwide.

Stéfanos Eleá offers various shipping methods dependent on your country of residence. Shipping costs will be outlined in the checkout process before payment is taken.

Standard UK shipping is free of charge.

Additional duties & taxes are not applicable for any UK orders.

If you're ordering to Europe, US or Rest of the World, your order may be subject to additional duties & tax charges.

An order can be edited or cancelled only before it's been processed for shipping. To do so please contact our customer service team immediately who may be able to assist you. However, we can't guarantee that your inquiry will be dealt with in the time frame required.

Once an order's been processed for shipping it can't be edited or cancelled - this includes any changes to delivery addresses. Should you wish to return your order you'll have to do so via the traditional methods outlined in our Returns Policy.

If an item you've ordered is missing from your delivery, this will likely have been removed due to it being out of stock, at which point you'll be notified by email.

If you haven't received an email notification about any changes to your order, but you're still missing an item, please contact us immediately with the following information:

- Order Number
- Missing Item(s)

Our support team will investigate the matter and will resolve the issue for you as quickly as possible.

* All missing item claims must be made within 7 days of the delivery date of your order. *

Our returns and exchange policy can be found here.

To request a return or exchange please visit the Stéfanos Eleá returns portal here.

To request a return or exchange please visit the Stéfanos Eleá returns portal here.

Items purchased during a traditional sale are eligible for either refund or exchange.

Items purchased from a 'Sample Sale' are non-refundable & non-exchangeable.

Returns are free via the Stéfanos Eleá returns portal.

Should you wish to use your own shipping method you're responsible for the charges.

Original shipping charges are non-refundable.

Once your return is received, we'll send you an email to notify you of this. We'll then inspect the items and send you a further notification of the approval or rejection of your refund.

If you're approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 10 working days.

Exchanges will take up to 5 working days to process - we can't guarantee size availability. If your exchange isn't in stock you'll be refunded.

If your items don't meet the returns criteria and you're rejected, we'll contact you directly explaining the reasons why, and your items will be sent back to you via your original shipping method by default, charged to your original payment method.

Once your refund is processed, a credit will automatically be applied to the original method of payment, within 10 working days.