Widerrufsrecht

At Stéfanos Eleá, we want you to be completely satisfied with your purchase. If you aren't happy with your order, you can return or exchange eligible items as outlined below.


Request a Return / Exchange

To request a return or exchange via our returns portal please click here.

Return Conditions

You can return your items within 14 days of receipt of your shipment.

- They must be in original unused condition
- Unwashed and unworn
- Including original tags & packaging 

Non-returnable items:

- Gift cards
- Downloadable products
- Free gifts
- Sample Sale items

Charges

• There are no additional charges for using our returns portal.
• Returns are currently charged at a standard rate via the Stéfanos Eleá returns portal.
• Should you wish to use your own shipping method you're responsible for the charges.
• Original shipping charges are non-refundable.

Returns & Refunds Timeline

• Once your return is received, we'll notify you by email. We'll then inspect the items and send you a further notification of the approval or rejection of your refund.
• If approved, refunds will be processed, and a credit will automatically be applied to the original method of payment, within 10 working days.
• If your items don't meet the returns criteria and are rejected, we'll contact you directly explaining the reasons why, and your items will be sent back to you via your original shipping method by default, charged to your original payment method.

Exhchanges Timeline

• Once your return is received, we'll notify you by email. We'll then inspect the items and send you a further notification of the approval or rejection of your exchange.
• If approved, exchanges will be processed and shipped using the original shipping method by default, which will be charged to your original payment method (unless the items were faulty). Expect similar waiting times to that of the original shipment.
• If your items don't meet the returns criteria and are rejected, we'll contact you directly explaining the reasons why, and your items will be sent back to you via your original shipping method by default, charged to your original payment method.

Please note that we aren't responsible for items lost in transit. We strongly recommend all returns be sent via recorded delivery.

Order Cancellations

Orders must be cancelled within 12 hours of the order being placed.